Humana Careers Remote Jobs
| Location: | Anywhere |
|---|---|
| Company: | Humana jobs |
| Posted: | Today |
Description
The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
Responsibilities
The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
This is a remote / work from home position. Must reside in one of the states listed and be in either the Central or Eastern Time Zone.
Required Work Schedule
- Training: Starts on day one and runs for 5 to 6 weeks, from 8:30 AM to 5:00 PM EST, Monday –Friday
- Hours: Following training, new hire shifts will be 12:30 PM - 9:00 PM EST. Shift bids periodically occur, based on business needs.
- Attendance Policy: The department has a strict attendance policy. Time off is not permitted during the first 90 days and is discouraged during the 120-day appraisal period.
- Must commit to working within the department for minimum of twelve (12) months.
Required Qualifications
- Bilingual (English/Spanish). Must be able to speak, read, and write in both languages without limitations or assistance. See additional information on testing.
- Candidates MUST have one or more years of CALL CENTER EXPERIENCE.
- Two years of customer service experience
- Must reside in EST or CST in one of the states listed
- Strong customer service orientation
- Strong attention to detail
- Strong typing and computer navigation skills
- Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and the ability to learn new computer programs
- Must have Effective verbal and listening communication skills
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Associate or bachelor’s degree
- Healthcare experience
Language Proficiency Testing
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Fe0deral Government.
Work At Home Requirements
To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- A dedicated space conducive to learning and keeping protected health information (PHI / HIPAA) of our members confidential. Your designated work location must be located away from other household distractions, including but not limited to ensuring that alternate caregiving arrangements are made for dependents or other members in the household.
Benefits Effective Day One!
- Competitive pay / salary ranges
- PTO
- VTO day
- Associate Incentive Program
- 401(k) Match - Immediate company match on your pretax 401(k) or Roth 401(k) contributions.
- Well-being programs
- Tuition Reimbursement
Mission, Vision, Values
- Humana is a well-being company; we focus on the consumer.
- The work we're doing is changing lives and healthcare.
- Humana's integrated care model is at the forefront of addressing things like social determinants of health. Additional Information
Please remember to attach your resume to your application. Resumes need to be formatted, free of spelling and grammatical errors, and complete with full work history within 7-10 years. Please note any positions that may be considered seasonal or short term and any reasons for gaps in work history (pursuing education, relocated, taking care of family, etc.).
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. Also, if you are selected to move forward you will receive an email to complete the Virtual Job Experience (VJE). This is an online activity where you will learn more about Customer Care jobs at Humana, try out some of the most common job tasks, and tell us more about yourself. Most people complete the VJE in 30 minutes. To complete it, you will need a smart phone, computer or tablet with internet access, and speakers headphones. We do not make job offers to candidates that do not complete the VJE.
This is a remote position
